Help Desk

kiloton help desk

If you have questions about deliveries, returns, products or payment options, you have come to the right place. Find your question/s below or contact us for further assistance on 0861 707 707. 

DELIVERY

HOW LONG DOES IT TAKE FOR KILOTON TO DELIVER?

While we carry a wide range of products; we do not carry every item available on our online store. Please accept 3-5 working days for local products and 10-20 working days for imported products. Delivery days may change prior to notice.

HOW LONG AFTER PAYMENT IS MADE WILL I RECEIVE MY GOODS?

All orders will be released once the payment has been confirmed in our bank, the above delivery time applies.

WHAT ARE MY DELIVERY OPTIONS AND HOW MUCH WILL IT COST?

All items are shipped with our courier, our standard rate is R120.00 per order. If the order value exceeds R450.00, your package will be shipped free of charge. A Pick-Up option is also available but will need to be arranged via e-mail i.e. onlinebuying@kiloton.co.za

CAN I COLLECT FROM KILOTON?

Once your online order has been placed and payment has been confirmed, you can arrange a collection by contacting us at onlinebuying@kiloton.co.za Should you prefer to collect, the shipping fee of R120.00 will be credited to your account as soon as you collect your package.

REFUNDS & RETURNS

HOW DO I LOG A RETURN?

A "Request for Refund" email should be sent to onlinebuying@kiloton.co.za that clearly indicates the reason for the return of the item, and in accordance with our returns policy you will need to notify us within 7 days of receipt of the item, of your intent to return the item. 

No refunds or exchanges will be allowed after that. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept responsibility for shortages not reported in writing to onlinebuying@kiloton.co.za within 2 working days of receipt.

Refer to our Refund Policy for more information.

CAN I BRING BACK MY ITEMS FOR RETURN?

Yes. Returns can be dropped off at our Vereeniging or Bloemfontein branch after approval has been given. Refer to our Refund Policy for more information.

CAN I EXCHANGE MY PRODUCT?

You are more than welcome to exchange your product should the item be unused and in its original packaging. Send an email to onlinebuying@kiloton.co.za to arrange for your exchange.

WHAT DO I DO IF THE ITEM I ORDERED IS FAULTY/DAMAGED?

Faulty/damaged equipment should be logged within 7 days after receipt. Please send an email to onlinebuying@kiloton.co.za to log your fault.

ORDER ISSUES

HOW DO I PLACE AN ORDER WITH KILOTON?

Follow these 6 easy steps to a fantastic online experience.

  • Step 1: Browse our online store to find the product you are interested in.
  • Step 2: Add your item to your cart and continue browsing or select “Buy It Now” if you wish to proceed to the checkout.
  • Step 3: If you added the item to your cart, click on the “cart-icon” on the top right-hand corner of your menu to proceed to the checkout.
  • Step 4: Complete your shipping details and remember to save your details for future use.
  • Step 5: Review your details and select “Continue to payment”
  • Step 6: Select your payment method and click on the “Complete order” button. Follow the steps to complete your payment.

HOW DO I CANCEL AN ORDER?

To cancel an order please send a cancellation email to onlinebuying@kiloton.co.za.

WHY HAS MY ORDER BEEN CANCELLED?

Should payment not be received within 30 days after placing the order, your order will automatically be cancelled.

HOW CAN I PAY FOR MY ORDER?

We offer the following secure payment options:

  • Credit card
  • Masterpass Instant
  • EFT Automatic
  • Instant EFT
  • Bank Deposit
  • Visa Checkout
PRODUCTS

I CAN NOT FIND WHAT I AM LOOKING FOR?

Please contact our sales department to assist you with the item you can not find online on 0861 707 707

CAN YOU GIVE ME MORE INFORMATION ON THE PRODUCT?

We would love to provide you with more information on the product you are looking for. Please contact us on 0861 707 707.

TECHNICAL

HOW DO I REGISTER AN ACCOUNT WITH KILOTON?

Please click on Create Account” located at the top right corner. Complete your details and select “Create”.

I HAVE FORGOTTEN MY PASSWORD; HOW DO I ACCESS MY ACCOUNT?

Select “Forgot Password” once you are on the login page and enter a valid email address associated with your account. A reset password email will be sent to the email address you provided and you can then select a new password.

MY EMAIL ADDRESS HAS CHANGED, HOW DO I UPDATE MY ACCOUNT?

Log into your account and go to “My Account”. Select “Edit” and then amend the details that have changed.

GENERAL

IS IT SAFE TO SHOP WITH KILOTON?

We take the security of your payment and personal information seriously. Please refer to our Privacy Policy for more information

IS KILOTON A SOUTH AFRICAN COMPANY?

Yes, we are a South African company.

HOW DO I CONTACT KILOTON?

The “Contact Us” page has all our details, or phone 0861 707 707.